My boys have recently gotten into beyblades. My wife and I both think that they look like old school tops- you know, the toy you spin on the ground. But the boys love them. You battle with other players, there's an arena for them, and there's even a cartoon about them. All of this fuss over what is essentially a top.
Two thoughts- first, this is some pretty creative marketing from the people who make beyblade (and Pokemon, for that matter).
Second, and perhaps more important, is that Beyblade isn't just a top, but it is a top with a story. Yes, the marketing helps, but it is the story behind Beyblade that generates its popularity (and again, the same is true for Pokemon).
Our faith can either be like the top and just a top. You know, something fucntional, something useful, but not all that exciting. Or, our faith can be like a beyblade, which is still just a top, but with a story behind it, a story that we're apart of, a story we're helping to create. The choice is ours.
Thursday, October 27, 2011
Tuesday, October 25, 2011
The Volunteer is Always Right
In retail, the customer is always right.
In information technology, the user is always right.
Perhaps in the non-profit world, we should consider the idea that the "volunteer is always right".
Obviously, there are exceptions to a customer or a volunteer always being right. A customer who buys something at Target and tries to return it at JCPenney shouldn't be right- though they might be in some stores. A volunteer who can find a substitute for something ought to try and find one. But when there's a problem between the organization and the volunteer, the default for fixing on the problem falls on the organization.
I called one of our Wednesday Night Service partners last week to tell them how many were planning to serve on our scheduled shift. For this opportunity, our numbers were low and we were barely going to be able to keep our commitment, but we were going to be able to keep it. I could tell the person working the phone for our partner that they were disappointed with our response. They told me they were planning for more people. I replied that we were sorry but weren't going to be able to have more people. They asked if I could find more. At this point, I'm getting a little frustrated that the partner isn't listening to me. They are hearing me- but they are not listening. I told them no- we had who was coming.
Fast forward to Wednesday Night where the partner calls my phone right before our group is scheduled to serve and asks if we had more coming! I am surprised (and more frustrated!) as apparently they had lined up another person to help. I call back and leave a message that I am sure sounds pretty frustrated and again say no, who is there is who is planning to help.
I am sure the partner was disappointed that we had lower numbers and weren't going to accomplish all they had hoped. As someone who occupies that role too, I get that. But, the key is to figure that out on the leader's end and not on the volunteer end. Volunteers are giving their extra time and resources- precious commodities today- and to try to guilt them into giving more in the short-term isn't a successful long-term strategy.
In information technology, the user is always right.
Perhaps in the non-profit world, we should consider the idea that the "volunteer is always right".
Obviously, there are exceptions to a customer or a volunteer always being right. A customer who buys something at Target and tries to return it at JCPenney shouldn't be right- though they might be in some stores. A volunteer who can find a substitute for something ought to try and find one. But when there's a problem between the organization and the volunteer, the default for fixing on the problem falls on the organization.
I called one of our Wednesday Night Service partners last week to tell them how many were planning to serve on our scheduled shift. For this opportunity, our numbers were low and we were barely going to be able to keep our commitment, but we were going to be able to keep it. I could tell the person working the phone for our partner that they were disappointed with our response. They told me they were planning for more people. I replied that we were sorry but weren't going to be able to have more people. They asked if I could find more. At this point, I'm getting a little frustrated that the partner isn't listening to me. They are hearing me- but they are not listening. I told them no- we had who was coming.
Fast forward to Wednesday Night where the partner calls my phone right before our group is scheduled to serve and asks if we had more coming! I am surprised (and more frustrated!) as apparently they had lined up another person to help. I call back and leave a message that I am sure sounds pretty frustrated and again say no, who is there is who is planning to help.
I am sure the partner was disappointed that we had lower numbers and weren't going to accomplish all they had hoped. As someone who occupies that role too, I get that. But, the key is to figure that out on the leader's end and not on the volunteer end. Volunteers are giving their extra time and resources- precious commodities today- and to try to guilt them into giving more in the short-term isn't a successful long-term strategy.
Thursday, October 20, 2011
The Token God- Part 2
Continuing in 1 Samuel 5, the Philistines have routed the Israelites and have the ultimate spoil from war- the Ark of the Covenant! When they return home, they place it alongside one of their other gods. They wake the next morning and see their idol tipped over. They set it up and the same thing happens the next morning. They try again. The next morning, their god has lost its arms. This is bad news. Pretty soon, the town that has the ark in it experiences disease and death. They move it to a different town. Same result. Soon, Philistine towns are begging that the Ark stay away from their town. What the Philistines thought would be the ultimate treasure is becoming a national nightmare. They make plans to send the ark back to Israel along with guilt offerings.
How did this happen? For the Philistines, they thought they could just add the Ark into their collection of gods and deities. For them, it was just one more thing to add. They had their gods, and they know had the Israelite God. But for the Israelite God, it's all or nothing. God has no time to be on the same mantle as something else. God has no interest in competing with other gods for allegiance or loyalty. And again, even if you're not a follower of God, you still can't contain God.
We do this all the time, don't we? We place God alongside our other gods- money, success, power, beauty, security, family. We have a mantle full of other gods and think that we can simply add God to our collection. We attend church on Sunday- that's our God mantle. The rest of the week we devout to our money god, or our family god, or our success god. But again, our God doesn't want to compete with the other gods. And we can't compartmentalize this God either.
It's not that family isn't important. Or that work and money are bad things. But when they take god status in our lives, God doesn't want to compete. God wants all of us.
How did this happen? For the Philistines, they thought they could just add the Ark into their collection of gods and deities. For them, it was just one more thing to add. They had their gods, and they know had the Israelite God. But for the Israelite God, it's all or nothing. God has no time to be on the same mantle as something else. God has no interest in competing with other gods for allegiance or loyalty. And again, even if you're not a follower of God, you still can't contain God.
We do this all the time, don't we? We place God alongside our other gods- money, success, power, beauty, security, family. We have a mantle full of other gods and think that we can simply add God to our collection. We attend church on Sunday- that's our God mantle. The rest of the week we devout to our money god, or our family god, or our success god. But again, our God doesn't want to compete with the other gods. And we can't compartmentalize this God either.
It's not that family isn't important. Or that work and money are bad things. But when they take god status in our lives, God doesn't want to compete. God wants all of us.
Tuesday, October 18, 2011
The Token God- Part 1
Interesting story from 1 Samuel 5. It's a dark time in Israel's history. The last few judges have been scoundrels. Eli, the chief priest, is a priest in title only and has lost control of his wayward sons who too are scoundrels. The Philistines are knocking on Israel's door for a fight. War is nothing new for Israel at this point in time. They've won most of the battles they've fought, but just for good measure, they send for the Ark of the Covenant. You know- a little extra holy magic from their god in case it is a tough fight or things take longer than expected. And the result is surprising for the Israelites but not surprising for those of us who have the benefit of reading the story- they get routed. Severe loss of life. And to add insult to injury, the Philistines take control of the Ark and bring it back with them. A dark, dark day for Israel.
And yet, how surprised could they have been? They had been living far apart from God. Their spiritual leaders were anything but spiritual leaders. They had a history of military success. They had once known God but now God was just a token for them- a symbol of things that gone well in the past but now had no meaning in day to day life. When times got tough with an army coming in, they quick proclaim faith in the token God, as they had done before, but a token God is powerless. They saw God- and the Ark that contained him- as a Genie they could run to when things got tough. But as soon as life settled down and prosperity returned, they put the genie back in the bottle and the ark back in the museum.
It goes without saying, but how often do I do that? How often do I call on God only when I need him? How often do I treat God as if he was a genie or Santa Claus- useful for when I am in need, but when good times return, there's no need anymore?
And yet, how surprised could they have been? They had been living far apart from God. Their spiritual leaders were anything but spiritual leaders. They had a history of military success. They had once known God but now God was just a token for them- a symbol of things that gone well in the past but now had no meaning in day to day life. When times got tough with an army coming in, they quick proclaim faith in the token God, as they had done before, but a token God is powerless. They saw God- and the Ark that contained him- as a Genie they could run to when things got tough. But as soon as life settled down and prosperity returned, they put the genie back in the bottle and the ark back in the museum.
It goes without saying, but how often do I do that? How often do I call on God only when I need him? How often do I treat God as if he was a genie or Santa Claus- useful for when I am in need, but when good times return, there's no need anymore?
Sunday, October 16, 2011
Weird Churches
Seth Godin has a new book out called We Are All Weird. While Godin is primarily a marketer, he dabbles with comments on religion every now and then. In this book, he writes:
When people in power tell other people what to do with their hobbies, their work, their passion, and their lives, we run the risk of enforcing the status quo by pretending we’re talking about morality when we’re actually using fear or corporate greed as a motivator. Hence the stress that so many organized religions face today. When the religion ceases to be about faith and hope and connection and love and positive change and begins to focus on compliance, this organizational embrace of the status quo runs straight into the trend toward the weird (84).
I preached a message last month that included how the modern era valued organizations over individuals and how today's era now values individuals over organizations. There's varying evidence to this theory, but Godin nails it here with his comments on religion and churches. If the goal is to bring people in and make them fill some role within the organization (and consequently adhere strictly to the organization's views on doctrine, programming, ministry philosophy, etc), that probably won't work in the long term. If, however, the goal is to coach individuals on matter of faith and provide communities and opportunities for them to practice and learn, that model could make it in this new era.
When people in power tell other people what to do with their hobbies, their work, their passion, and their lives, we run the risk of enforcing the status quo by pretending we’re talking about morality when we’re actually using fear or corporate greed as a motivator. Hence the stress that so many organized religions face today. When the religion ceases to be about faith and hope and connection and love and positive change and begins to focus on compliance, this organizational embrace of the status quo runs straight into the trend toward the weird (84).
I preached a message last month that included how the modern era valued organizations over individuals and how today's era now values individuals over organizations. There's varying evidence to this theory, but Godin nails it here with his comments on religion and churches. If the goal is to bring people in and make them fill some role within the organization (and consequently adhere strictly to the organization's views on doctrine, programming, ministry philosophy, etc), that probably won't work in the long term. If, however, the goal is to coach individuals on matter of faith and provide communities and opportunities for them to practice and learn, that model could make it in this new era.
Friday, October 14, 2011
Insecurity Work
Found this great term from this book. The author writes:
"we spend too much time obsessing over real-time data. Whether you are checking your web site’s traffic, customer sentiment, or your bank account, these small actions don’t help you make ideas happen. They just help you feel safe. “Insecurity work” is stuff that you do that (1) has no intended outcome, (2) does not move the ball forward in any way, and (3) is quick enough that you can do it multiple times a day without realizing it- but nonetheless puts you at ease (159). "
I can be as guilty as anyone about doing this- checking email too frequently, checking bank accounts, checking survey results, etc. And it isn't that these items aren't important or necessary, it's that they don't need to be done multiple times throughout the day or some of them even once a day. Doing them makes us feel as if we've done something, but all we've done is prolong working on something that we should have been working on in the first place.
"we spend too much time obsessing over real-time data. Whether you are checking your web site’s traffic, customer sentiment, or your bank account, these small actions don’t help you make ideas happen. They just help you feel safe. “Insecurity work” is stuff that you do that (1) has no intended outcome, (2) does not move the ball forward in any way, and (3) is quick enough that you can do it multiple times a day without realizing it- but nonetheless puts you at ease (159). "
I can be as guilty as anyone about doing this- checking email too frequently, checking bank accounts, checking survey results, etc. And it isn't that these items aren't important or necessary, it's that they don't need to be done multiple times throughout the day or some of them even once a day. Doing them makes us feel as if we've done something, but all we've done is prolong working on something that we should have been working on in the first place.
Tuesday, October 11, 2011
Just Do It
The word 'just' worked for Nike. Just do it. You know, run the race, play the sport, whatever.
But nowadays, we misuse the word 'just':
But nowadays, we misuse the word 'just':
- "I'm 'just' a volunteer"- so my opinion doesn't matter, my time or energy isn't as valued, or I'm not as important. This is bologna.
- "I'm 'just' saying"- so I can now say whatever I want to say, regardless of my tone or content, because I am 'just' saying. This is dangerous.
- "I 'just' work here"- so while I get paid to be here, I can't really answer your question, provide you with meaningful service, or help you in any real positive way. This is way too common.
- "Just ___________"- fill in the blank. Just stop it. Just start working. Just stop complaining. Just get along. Just knock it off. It's as if the words behind those instructions aren't enough so we add the 'just' to signify we really mean what we're saying. Personal experience tells me that if I have to add 'just' to whatever I am about to say, I am already in trouble! This doesn't work.
Maybe we should just stop using the word just.
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