Friday, July 20, 2012

If it's broke, tell us!

Ordered some pizza the other night.  The young lady taking my order told me my pizza would arrive in 30 minutes.  55 minutes later, as I am about to call the place to see where my pizza is, the delivery guy shows up.  He's apologetic and said one of the oven is broke so it's taking more time to get the pizza out.  Understandable.  But doesn't the gal answering the phone know that?  And wouldn't it be better if they included that detail when talking with you and perhaps modifying the pizza's arrival time to factor for a broken oven?

Next day the fam and I are at a zoo/amusement park.  After doing the zoo thing, we wander over to the amusement park to let the kids ride one ride each.  Go to the ticket counter, wait in line, go to pay and after telling the clerk what I want and she rings it up, I pull out my debit card.  The gal explains their system is down and they are only accepting cash.  There's an ATM next door I can use.  Again, understandable.  But doesn't the clerk already know about the problem with accepting debit/credit cards?  Shouldn't that be the first thing out of their mouths, or better yet, have a sign posted that says something about the problem?  While I went to get cash from the ATM, this happens to 3 more customers who want ticket packages, go to pay, pull out a card, and then learn about the problem. 

If it's broke, tell us! 

Friday, July 13, 2012

Let Me Know

I know I've said these words countless times: "Let me know if there is something I can do . . .".  These words feel good leaving my mouth.  I've communicated I care about the person and the situation he or she is going through.  The truth is, though, these words are empty and all I've done is volleyed responsibility on reaching out back to the person who is going through something that might not make them want to reach out.

Far better to simply do something- drop a meal off, send a note, pray with the person right then and there, send a HyVee card, then to say the easy words and wait.