Saturday, February 16, 2013

From "Yes, but" to "Yes, and"

Another insight from Dan Pink's To Sell is Human:

Most of us are used to "yes, but" thinking.  In a church setting, it might look something like this: suppose you and a peer are planning an event to honor volunteers within your church.  Your "yes, but" conversation goes something like this:

  • You: "we should throw a party for our volunteers"
  • Peer: "yes, but a party like that could be expensive"
  • You: "yes, but the party would be a fun way to recognize our volunteers"
  • Peer: "yes, but people might have a hard time finding child care for their kids"
  • You: "yes, but parents find sitters all the times for their kids"
  • Peer: "yes, but what if we leave someone out?"
  • You: "yes, but we'll double check out lists and make sure everyone gets an invitation"
We've all been in these conversations where we feel like the wheels are spinning and we're not getting any traction.

Now, try the same conversation with "yes, and" thinking:


  • You: "we should throw a party for our volunteers"
  • Peer: "yes, and we could use budget monies to pay for it"
  • You: "yes, and the party would be a fun way to recognize our volunteers"
  • Peer: "yes, and we could provide a program for volunteer's kids to attend"
  • You: "yes, and we can get a list of volunteers from our ministry leaders to make sure no one is left out"
How would this work in your context?  

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